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Existing Client Share of New Projects (2017)
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Retainer Clients Renewing Contracts in 2018
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Clients Achieving Revenue Growth in 2017
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Clients Using BuzzTheory for Multiple Objectives
BuzzTheory News & Insights
MSP Customer Experience Map: Key Touch Points in the Managed Services Customer Journey
PHOENIX – March 19th, 2018 - It's key to understand and assess all touch points through the eyes of the customer. This map shows common ones in a managed services customer journey. In our series on improving the customer experience, we’ve discussed how...
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Xpert Infographic: Breaking the MSP Invisibility Spell
PHOENIX – March 19th, 2018 - If it seems you’re cursed by invisibility, try these four counterspells to break free. In our series on boosting customer intimacy, we’ve discussed how cloud-delivered computing and remotely managed IT reduces your...
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Poll, Don’t Pester: 7 Ways to Measure Customer Experience at Key Touch Points Without Driving Customers Crazy
PHOENIX – March 19th, 2018 - Survey fatigue is a challenge we can all relate to. Don’t fall into the trap of making customers unhappy by perpetually asking them how happy they are. Touch points matter. As we discussed in our blog, "From Buzzword to...
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